Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Best Outventures (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://bestoutventures.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@bestoutventures.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@bestoutventures.com
I really loved it. It's a fabulous chair.
Very satisfied. Mark only little small gay please put would better living as four key
Great chair! Going in a minute, sitting comfortable. Recommend!
10 days reached !! Very fast delivery from China and product in good condition and quality. I really liked it and thank you store for the fastest delivery ever experienced with AliExpress. Recommended this seller. (I’m 175 cm in height and 61 k. in weight)
Very high quality chair. Recommend!
The chairs are great and they were delivered within 5 days of placing order. I ordered 2 chairs and they were packaged together as a set. I like the mesh back. this keeps it light and dry and easy to clean. all of the material was stitched perfectly and everything assembled with ease. the chairs have side pockets which are perfect for holding your phone, snacks or a beverage. very good chairs
The chair is good, the seams do not stick out, the prottopans are several times, the stops under the frame are thickened.
Очень быстро доставили
I am much more than satisfied! Great seller!!! Definitely recommend yes !!! Thanks.
So happy with the quality and fast delivery! Thanks!
The chairs are great! Made with high quality, the materials are really strong, the legs are thick. Folds in and out in 30 seconds. We took it with us to nature, we were satisfied - they keep the weight under 100 kg without problems, they are stable. One pocket on each side. Perfectly matched to a folding table 52 cm high. We recommend the seller and the product!
excellent chairs, compact, lightweight, come in a cover.
Comfortable and light
Excellent quality. Recommanded!
This chair seemed to me a little more convenient and thoughtful than those without pockets. Here there are loops for which it is convenient to pull well and the pockets themselves are not superfluous. Delivered in 3 days. Apparently a warehouse in St. Petersburg.
I haven't taken it out yet. But I 've ridden it at home and it looks pretty good. It weighs just under 1kg and looks tough. You have to do some strength to mount it, a child would cost you.
Very good quality chairs! All as in the description.
All good. Nice design. 1 month to Latvia
Everything is super! Ordered 04,06,20 brought to the apartment 18,06,20 Izhevsk
xcellent product! The quality is very good, the chair is comfortable, compact, lightweight. Recommend! Delivered within 3 days. Very fast!